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PDF Creator PDF Writer FAQ (Frequently Asked Questions)


[ Ask A Question ]


Category: Main -> eDocPrinter Questions


Question
·  Convert from Word Perfect 10, the color of all underline in the converted PDF becomes black. Why?
·  The pdf size generated is much larger than the original Word document when the Word document contains many tables with non-solid border style.
·  Is there hyperlink support in eDocPrinter PDF Pro?
·  The PDF file printed from Nero Cover Designer contains syntax error.
·  When print to a network drive mapped during logon or remapped local drive in Citrix MetaFrame environment, the generated PDF file size is zero or preview of generated PDF file is launched at server console instead of client screen.
·  Some small images got color inverted in the PDF File generated
·  When printing to eDocPrinter PDF Pro, it pops "There was an error found when printing to LPT1:, do you want to try or cancel the job."
·  Does eDocPrinter PDF Pro support silent printing without prompting Saveas Dialog?
·  The paper selection shows different values between FileMaker Pro printing dialog and eDocPrinter PDF Pro Page Setup?
·  Why some printing result shows abnormal width in some drawing files?
·  Sometime no saveas prompt dialog when printing from IE
·  Post action like launching Acrobat Reader for preview PDF file generated does not function when user is using Fast Switch User function in Windows XP.
·  There is no PDF sent to my email account when I use the SMTP mode when using the sending PDF as an attachment function of Email property page.
·  I got a error message "550 relaying to <someone@somecom.com> prohibited by administrator" when sending PDF by SMTP mode.
·  A4/Letter Paper Resizing Issue for Excel XP (2002)
·  Sometime I send the PDF by SMTP wihtout problem. However, sometime I got an error message "550 relaying to <someone@somecom.com> prohibited by administrator" when sending PDF by SMTP mode. I do not set any logon information at SMTP server setting. Why?
·  When I print the whole workbook to eDocPrinter PDF Pro from Excel, I am prompted with SaveAs dialog several times, i.e., it was printed to several PDF files. Why?
·  How to disable prompting the SaveAs dialog?
·  How to disable launching the PDF viewer after generation of PDF?
·  A4/Letter Paper Resizing Issue for Word
·  "File size is zero" issue when printing from Outlook and eDocPrinter PDF Pro is not the default printer
·  "File size is zero" issue when printing some Excel files
·  The graph of WordArt in the generated PDF is incorrect when printing from WordArt from Publisher 2002 or Office XP.
·  There was an error message when printing PDF to some printers in Acrobat Reader 4.0
·  The never embed list in Font Embedding propery page does not have correct behavior.
·  The generated result is incorrect for Excel graph with shading pattern.
·  The pattern filled background in Excel disappeared in the generated PDF.
·  The semi-transpareny filled block in Word disappears in the generated PDF.
·  The image watermark does not appear correctly if the image is located in a network mapped drive.
·  Some symbols are converted to ordinary characters when printing from CJK Windows.
·  The font substitution is strange when printing with non-embedding fonts from German, French (Non-English Windows).
·  Some symbols are not rotated in CJK vertcal layout mode.
·  Changes in "Edit Document Info" are no effective.
·  The text becomes strange glyphs when printing from some GDI+ apps or Visual Studio .Net Source Editor.
·  The symbols are missing when printing from some applications.
·  Why is there porfile selection dialog when sending PDF by MAPI even I have only one default profile?
·  Sometime the detected hyperlink contains only partial of real link text. Why?
·  When printing from QuarkXpress 4.0 or CopyDesk 2.0, the PDF is not generated. Why?
·  Does eDocPrinter PDF Pro support Type1 Font Embedding?
·  When printing from Word, the text rendered as Outline is not printed correctly?
·  When printing from Acrobat, some text was printed with a opaque background? Why?
·  When printing from Word, some tables with special dash border style and colors are not converted correctly with their orginal color?
·  Does eDocPrinter PDF Pro support Bookmark generation?
·  When printing from Word, the bookmark matching has no effect iwhen the paper size is A4 and enabling A4/Letter resizing. Why?
·  How to register after obtaining the registration key?
·  Image downsampling in compression seems not working in some cases. Why?
·  There is a dialogin asking me to enter password when merging with some PDF files. Why?
·  What's the meaning for the option [Launch PostAction from New Process]?
·  The characters in higher order of ASCII in Type1 Fonts disappear when embedding in the PDF?
·  When printing from TurboTax, the lines are not printed in the PDF. Why?
·  Is there any similar way for controlling eDocPrinter PDF Pro with some Escape code like PDFFILENAME?
·  The permission control (cannot copy, edit) is not effective, why?
·  When using Ver 5.51, when document contains Type1 font "Frutiger", it will produce an empty PDF. Why?
·  Why the propery pages still shows classic WIndows style when running in Windows XP?
·  Does eDocPrinter PDF Pro support manually scaling?
·  When the document contains some special symbols, the PDF generated cannot be read by Acrobat Reader 3.0? Why?
·  Does eDocPrinter PDF Pro support A0, A1, or ... large paper size for CAD drawings?
·  It shows "failed to print" when printing from applications in Windows XP? Why? I can access the property pages of eDocPrinter PDF Pro.
·  When print the PDF from Acrobat Reader, the rotated text watermark with opacity cannot be printed correctly on some types of printers. Why?
·  When the image watermark contains CMYK JPEG image, the preview is wrong and the print job will hang. Why?
·  When choosing Vertical font (with prefix @), the text watermark is still the same as ordinary layout. Why?
·  Some images are blurred when printing from Acrobat Reader 3.0? It's OK in Acrobat Reader 4.0. Why?
·  When PDF 1.2 font compatible is ON, some symbols shows wrong glyphs in Acrobat Reader4.x or 5.x. Why?
·  In some rare system configurations, AddPrinter will not success when installing eDocPrinter PDF Pro. How should I do?
·  During installation, the installer seems no reponse after clicking OK to start the installation process. Why?
·  When doing overlay, the links in the template PDF will be lost in the generated PDF, Why?
·  Under some documents, some image segments are up-side down, why?
·  After enabling subset embedding, some embed font file size is not reduced, Why?
·  What's the difference of [Merge by Overlay] and [Overlay with]?
·  Is layered PDF compatible with earlier versions of PDF readers?
·  When there is an @ in the http URL, it will be recognized as mailto:? Why?
·  When PDF is opened in WebBrowser, it display the PDF after waiting the download complete. Why?
·  When overlaying with PDF created from Photoshop, the result PDF sometimes cannot be opened. Why?
·  Does eDocPrinter support converting internal links in Word into PDF?
·  When doing subset embedding in Ver 6.00, some glyphs in text Watermark are missing. Why?
·  When we set [FlagProhibitHKCU] for [Security] in HKLM, users still have the chance to change the security settings in [Edit Document Info] in SaveAs dialog. Why?
·  Sometime, when print from IE for some special pages containing special chars, the "Saveas" dialog does not prompt? Why?
·  How to install Office-addin?
·  Does eDocPrinter support multiple profiles?
·  Is there any way to control eDocPrinter without using special APIs or registry R/W?
·  Is there an option to control paper margin?
·  When using Euro sign in Type1 font, an encoding of EURO sign is missing in the PDF.
·  Is there any way to remove the final PDF after emailing?
·  When changing the permission option of security directly in registry, the final PDF does not reflect the proper permission set, why?

Answer
·  Convert from Word Perfect 10, the color of all underline in the converted PDF becomes black. Why?

This is an known issue of printing in WordPerfect 10. Users have to manually adjust the tag setting in WP to set the underline style to correct status. Please check corel.wpoffice.wordperfect10, the news group at cnews.corel.com.

Top


·  The pdf size generated is much larger than the original Word document when the Word document contains many tables with non-solid border style.

Status: Fixed since build 1095

Reason: Word uses bitmaps instead of graphic objects to represent the border patterns. GDI in turn will transform these into many small bitmaps bitblt to pass to the driver. With the function of image uniqueness identification, only one image object will be created for multiple identical images in the original document. This will reduce the PDF file size significantly when dealing with such Word documents and avoid memory over consumption.

Top


·  Is there hyperlink support in eDocPrinter PDF Pro?

Since Ver 5.12, eDocPrinter PDF Pro supports 2 types hyperlink support. The one is automatically detect the pattern like http:// or others and convert them to PDF Link actions. The other is to add URL action support in text watermark. Users can define their own hyperlink action when click the text watermark area.

Top


·  The PDF file printed from Nero Cover Designer contains syntax error.

Status: Fixed in build 1095

Reason: Nero Cover Designer uses styled cosmetic line. Styled Cosmetic Line conversion contains error in previous builds. Fixed.

Top


·  When print to a network drive mapped during logon or remapped local drive in Citrix MetaFrame environment, the generated PDF file size is zero or preview of generated PDF file is launched at server console instead of client screen.

Status: Fixed since Ver 5.12 build 1188

This bug is due to the mapped drive is not resolve at driver layer. New version will convert the path to UNC path first when it is necessary. The driver layer will use the UNC instead of local drive name to do the saveas operation. This generates the correct PDF file and avoid launching tmp pdf file in the server console when previewing is enabled.

Top


·  Some small images got color inverted in the PDF File generated

Status: Fixed since build 1095
Reason: Need to revert the RGB ordering before DeflateEncode. Fixed.

Top


·  When printing to eDocPrinter PDF Pro, it pops "There was an error found when printing to LPT1:, do you want to try or cancel the job."

Users can check the port existence from the Device Manager of Windows. If there is no any physical ports available, users can download the Dummy Port Add-on. After installing it, eDocPrinter connects to the eDocPDF port and no such error pops again.


Top


·  Does eDocPrinter PDF Pro support silent printing without prompting Saveas Dialog?

Status: Destination control has been added since Ver 5.08. By setting proper values in the dialog, the printing process will be in silent mode. Filename auto numbering function is also added in this version.

Top


·  The paper selection shows different values between FileMaker Pro printing dialog and eDocPrinter PDF Pro Page Setup?

Status: Fixed since Ver 5.08.

Top


·  Why some printing result shows abnormal width in some drawing files?

Status: Fixed since Ver 5.08.
Reason: This is due to wrong Geometric Line width calculation when printing some drawing files. The cap and join style setting in such cases are also fixed.

Top


·  Sometime no saveas prompt dialog when printing from IE

Status: Fixed since Ver 5.0 build 1092

Reason: Sometime IE Browser Title contains ':', '\\' or '/', these chars are reserved from file path use. eDocPrinter fails to launching saveas dialog when using such string as default filename, e.g. "Some Website :: Slogan!" Such default value causes Windows OS fails to locate the file path. Fixed by checking and replacing these delimiters to spaces or truncating them.

Top


·  Post action like launching Acrobat Reader for preview PDF file generated does not function when user is using Fast Switch User function in Windows XP.

Status: Fixed since Ver 5.12 build 1188
Switching user caused the user context changed as re-logon. This bug is fixed by reading the correct current user context in switching user mode.

Top


·  There is no PDF sent to my email account when I use the SMTP mode when using the sending PDF as an attachment function of Email property page.

Status: Fixed since Ver 5.16 build 1223

In earlier version, there is known bugs when sending PDF by SMTP if the SMTP server requires logon. This has been fixed. And the modes of logon for SMTP supported include AUTH LOGIN and LOGIN PLAIN. Set to the proper mode for the SMTP server. We also improve the error message for prompting user when connecting to SMTP servers.


Top


·  I got a error message "550 relaying to <someone@somecom.com> prohibited by administrator" when sending PDF by SMTP mode.

This is usually an authentication error when SMTP server requiring logon. Please fill the correct account name and password for the SMTP server setting dialog.

Top


·  A4/Letter Paper Resizing Issue for Excel XP (2002)

Since Excel XP(2002), Excel supports A4/Letter paper resizing automatically. As in Word, this will cause the output paper size to Letter whether you choose Letter or A4 if your locale preference is for Letter. To reflect the exact paper setting, users can turn off this option. This will make you print with the exact setting.á

MS Excel Series - Resizing A4 Worksheets for Printing in Excel 2002

To disable all A4 sized worksheets to letter size paper.
On the Tools menu, click Options, and then click the International tab.
Under Printing,áturn offáá"Allow A4/Letter paper resizing check box."á

Top


·  Sometime I send the PDF by SMTP wihtout problem. However, sometime I got an error message "550 relaying to <someone@somecom.com> prohibited by administrator" when sending PDF by SMTP mode. I do not set any logon information at SMTP server setting. Why?

This situation usually happens after users launch email client like outlook express or so. In such condition, the session for logon to the SMTP server is kept alive even when users quit the email client. After this, users may think they do not need logon information set for the SMTP server in the eDocPrinter PDF Pro email function. Users have to set correct logon information to keep sending by SMTP working well all the time.

Top


·  When I print the whole workbook to eDocPrinter PDF Pro from Excel, I am prompted with SaveAs dialog several times, i.e., it was printed to several PDF files. Why?

Excel will start different printing job (i.e. different PDF file) if the "Print Quality" (resolution) of "Page Setup" of Excel menu is different among worksheets. Select all worksheets and set the Print Quality to the same for all sheets. After this, users can print whole workbook suffering this problem into a single PDF file.

Top


·  How to disable prompting the SaveAs dialog?

This is controlled by the Destination Control property page. Setting the proper mode will achieve silently printing to PDF. After build 1223, bugs for default directory setting have been fixed.

Top


·  How to disable launching the PDF viewer after generation of PDF?

Check off the "View PDF after generation of PDF" in the SaveAs dialog. After build 1223, users can set this option in the Destination property page. This flag controls the post-action (including launching PDF viewer).

Top


·  A4/Letter Paper Resizing Issue for Word

Word supports A4/Letter paper resizing automatically. This will cause the output paper size to Letter whether you choose Letter or A4 if your locale preference is for Letter. To reflect the exact paper setting, users can turn off this option. This will make you print with the exact setting.á

In the Print Dialog, click Options. Under Printing options,áturn offáá"Allow A4/Letter paper resizing" check box.

Top


·  "File size is zero" issue when printing from Outlook and eDocPrinter PDF Pro is not the default printer

Sometime, when eDocPrinter PDF Pro is not the default printer in the system, printing from Outlook 2000 may produce a zero byte PDF file. This is due to that Outlook caches the private area of DEVMODEW. Users can forcing the Outlook to refresh the DEVMODEW data by prompting the printer property dialog. Since Ver 5.23.1289, the program will check this issue by talking directly to the driver to avoid this problem.

Top


·  "File size is zero" issue when printing some Excel files

As well known, Excel will cache the printer DEVMODEW data in its xls file. Sometimes, opening them and printing directly will force the improper data to pass into the current printer driver. In this case, it suffers the same issue as mentioned for Outlook. As the same solution, this can be avoid by invoking the printer property dialog to enforce refreshing the DEVMODEW for the driver in the previous version. Since Ver 5.23.1289, the program will check this issue by talking directly to the driver to avoid this problem.

Top


·  The graph of WordArt in the generated PDF is incorrect when printing from WordArt from Publisher 2002 or Office XP.

Fixed since Ver 5.23.1289 by emulating the new ROP behavior in Office XP with PDF commands.


Top


·  There was an error message when printing PDF to some printers in Acrobat Reader 4.0

Since Ver 5.23.1289, the driver will force using ProcSet /ImageB/ImageC/ImageI to avoid errors when printing PDF to some printer in Acrobat Reader 4.0.


Top


·  The never embed list in Font Embedding propery page does not have correct behavior.

Fixed since ver 5.23.1289. Improve and Bug fix for Font Embed Always List and Never List control.

Top


·  The generated result is incorrect for Excel graph with shading pattern.

Fixed since Ver 5.23.1289 by improving ROP support.

Top


·  The pattern filled background in Excel disappeared in the generated PDF.

Fixed since Ver 5.23.1289 by supporting Patterned Brush in Excel.

Top


·  The semi-transpareny filled block in Word disappears in the generated PDF.

Fixed since Ver 5.23.1289 by emulating ROP support for the semi-transparency in Word.

Top


·  The image watermark does not appear correctly if the image is located in a network mapped drive.

Fixed since Ver 5.23.1289. Fix a bug in stamping image watermark if the source image is in network mapped drive. Apply UNC path conversion first.

Top


·  Some symbols are converted to ordinary characters when printing from CJK Windows.

Fixed Latin Extension encoding in Asian Platforms (Chinese, Japanese, Korean) since Ver 5.26.1516.

Top


·  The font substitution is strange when printing with non-embedding fonts from German, French (Non-English Windows).

Fixed Localized Font Style Name issue for Non-embedding in Non-English European Platforms (German, French ...) since Ver 5.25 build 1508.


Top


·  Some symbols are not rotated in CJK vertcal layout mode.

Fixed since Ver 5.26.1516 by adding support of GSUB for Vertical layout of CJK glyphs.


Top


·  Changes in "Edit Document Info" are no effective.

Fix "Edit Document Info" bug in Save as dialog. Now values changed can be effective in the current job.
Fixed since Ver 5.26.1516.

Top


·  The text becomes strange glyphs when printing from some GDI+ apps or Visual Studio .Net Source Editor.

Fixed since Ver 5.26.1516 by adding support GlyphIdex TextOut in Visual Studio .Net and GDI+ applications.


Top


·  The symbols are missing when printing from some applications.

The bug happens on embedding some Symbol fonts supporting only Unicode Symbol cmap. Fixed since Ver 5.26.1516 by checking symbol font flag with a special conversion.

Top


·  Why is there porfile selection dialog when sending PDF by MAPI even I have only one default profile?

Since ver 5.26.1516, email via MAPI will utilize the default profile of the email client. It will skip asking users to choose profiles when sending Email via MAPI.



Top


·  Sometime the detected hyperlink contains only partial of real link text. Why?

It is because some applications sometime will split a sentence into multiple GDI TextOut. Since Ver 5.30.1588, eDocPrinter PDF Pro supports collecting continous multiple TextOut before doing pattern matching to fix this problem.

Top


·  When printing from QuarkXpress 4.0 or CopyDesk 2.0, the PDF is not generated. Why?

It is fixed since Ver 5.30.1588. It is caused by a field (DM_PAPERLENGTH) set by applications but no value gives (zero given). Add a check for it to fix. QuarkXpress 5.0 does NOT suffer this issue.


Top


·  Does eDocPrinter PDF Pro support Type1 Font Embedding?

Since Ver 5.30.1588, we add support for Type1 Font support. It can embed or not embed Type1 Font as well as TrueType Fonts. Windows 2000/XP supports Type1 natively. Users can add Type1 Fonts from Control Panel Fonts category and use them with applications as TrueType Fonts.


Top


·  When printing from Word, the text rendered as Outline is not printed correctly?

It is fixed since Ver 5.30.1588. It was caused by an undocumented side effect of a flag in DDK.


Top


·  When printing from Acrobat, some text was printed with a opaque background? Why?

Since Ver 5.30.1588, we improve the ROP support for treating those glyphs with mask images. This is caused by Acrobat converts embedded CID fonts into bitmap glyaphs.


Top


·  When printing from Word, some tables with special dash border style and colors are not converted correctly with their orginal color?

It is fixed since Ver 5.30.1588, those border images will be converted with correct colors.


Top


·  Does eDocPrinter PDF Pro support Bookmark generation?

Since Ver 5.30.1588, eDocPrinter PDF Pro supports Bookmark Generation by pattern matching of text attributes with user defined template. (No need of extra application dependent macros and plugins) This way works with all applications supporting TextOut.


Top


·  When printing from Word, the bookmark matching has no effect iwhen the paper size is A4 and enabling A4/Letter resizing. Why?

In some special case, the font size users set in applications may be scaled when printing to printer driver. In such case, the font-size matching criterion may be ineffective. For example, Word supports a special printing option called [Allow A4/Letter Resizing]. If users enable it and the paper size in Word is A4 and the paper size in eDocPrinter PDF Pro [Page] setting is Letter, Word will do scaling when printing to the printer. This will makes the font size scaled too. And the Bookmark matching may have no result if users force font size matched. Hence we suggest user to disable this option. This problem may also be avoided if users make sure they have the same paper size in both settings while users use Letter/A4 paper size in such applications. Users may also use the option [font size tolerance] in the Bookmark property page to enable the matching of font size will be in a range. For example, the tolerance is 1 point and font size is 16 point. The matching will be successful when the condition is 15<=[font size]<=17.


Top


·  How to register after obtaining the registration key?

Just enter registration key and user id in the About Page. See the snapshot for illustration.

Top


·  Image downsampling in compression seems not working in some cases. Why?

Before ver 5.30, there is a bug for automatically detecting image resolution (DPI). In some cases, this makes downsampling not working. It is fixed since ver 5.50.


Top


·  There is a dialogin asking me to enter password when merging with some PDF files. Why?

eDocPrinter supports merging with existing PDF files. However, if the existing PDF file have different security settings than the current generated PDF, users will be prompted with a dialog for entering the correct owner password in order to finish the operations.


Top


·  What's the meaning for the option [Launch PostAction from New Process]?

Before ver 5.50, the postactions (including copying the temparary PDF file generated to the destination users specified) are running in a thread attached to the current application. In some cases (like batch printing), the application may close before these pending action finished. This may induce some bad PDF files since the thread is also terminated. Since ver 5.50, we support an option [Launch PostAction from New Process]. By enabling this, all these pending actions will be attached to a new process. This avoids [application close before finishing pending actions] issue.



Top


·  The characters in higher order of ASCII in Type1 Fonts disappear when embedding in the PDF?

It is fixed since ver 5.51 by taking care of custom encoding of Type1 Font Embedding for High ASCII StandardEncoding(Non WinAnsi), SymbolEncoding, and ZapfDingbats Encoding.


Top


·  When printing from TurboTax, the lines are not printed in the PDF. Why?

It is fixed since Ver 5.51 for lines not visible issue when printing from TurboTax.


Top


·  Is there any similar way for controlling eDocPrinter PDF Pro with some Escape code like PDFFILENAME?

Yes, since Ver 5.51, eDocPrinter PDF Pro support a compatible PDFFILENAME Escape code. Besides, it also supports its own proprietary escape code to control all property settings by program. Developers may download the SDK with samples for details.


Top


·  The permission control (cannot copy, edit) is not effective, why?

Permission control is ONLY effective in password protected PDFs. Users have to enable (check on) the User Password and Owner Password options before using the permission on control. Leaving User Password as empty will make the Reader not to ask users to enter password when opening the PDF.



Top


·  When using Ver 5.51, when document contains Type1 font "Frutiger", it will produce an empty PDF. Why?

Fixed since build Ver 5.52 1802. Fix a Type1 Font Embedding Exception for "Frutiger". This exception happens on Ver 5.51 build 1752 because we support embedding high ASCII (e.g., Aacute, Aring) in Ver 5.51. This exception is caused by a speical Type1 command "seac" for composite glyphs. Hence it may happen on some Type1 fonts like "Frutiger". It is fixed by correcting the parser behaviour with seac command.


Top


·  Why the propery pages still shows classic WIndows style when running in Windows XP?

This is fixed since Ver 5.52 build 1825. Since this version, it will force to use XP style theme even when called by legacy applications in Windows XP. This can be disabled by override a registry key [LayoutStyleClassic] to True in [Page Setup] subkey of eDocPrinter PDF Pro registry settings. This option is only available by changing registry value, and not available as a visible option in property page.




Top


·  Does eDocPrinter PDF Pro support manually scaling?

Since Ver 5.52 build 1825, we add scale support by adjusting scaling percentage in Page Property Page. It works seamlessly with dmScale member in Devmode struct. If the application itself support scale by dmScale, user can just control the scaling factor as well as from the application. For those applications not supporting scaling, users can control the scaling percentage from Page propery page.


Top


·  When the document contains some special symbols, the PDF generated cannot be read by Acrobat Reader 3.0? Why?

Since Ver 5.52, we add an option to provide a font compatible mode with PDF1.2 by converting all chars into ANSI charset. This is only to provide the compability with Reader 3.0, since PDF 1.2 supports only ANSI char set. This mode is NOT compatible with CJK or other locales in Unicode). If this option is not set, the PDF generated will use CID font for taking care all non-Ansi fonts.




Top


·  Does eDocPrinter PDF Pro support A0, A1, or ... large paper size for CAD drawings?

Before Ver 5.52, users have to use custom page size for large CAD drawings. Now ISO A0, A1, A2, B0, B1, B2, C, D, E were added into standard paper size selection.


Top


·  It shows "failed to print" when printing from applications in Windows XP? Why? I can access the property pages of eDocPrinter PDF Pro.

In Windows XP, there is no such warnings like "There was an error found when printing to LPT1:, " for NON LPT1: case. It just queues the job in printer queue and shws "Failed to print" in the job status.

Users can check the port existence from the Device Manager of Windows. If there is no any physical ports available, users can download the Dummy Port Add-on.




Top


·  When print the PDF from Acrobat Reader, the rotated text watermark with opacity cannot be printed correctly on some types of printers. Why?

It's a Acrobat Reader 5.x issue when taking care of cm opeator with opacity text. Since Ver 5.55, we apply a workaround for printing issue of rotated text watermark with opacity from Arobat Reader. We use another equvalent op instead of cm to achieve the same effect to avoid cm operator issue.


Top


·  When the image watermark contains CMYK JPEG image, the preview is wrong and the print job will hang. Why?

Since Ver 5.55 build 1918, the bug for Image watermark bug on CMYK and Gray level JPEG files is fixed.


Top


·  When choosing Vertical font (with prefix @), the text watermark is still the same as ordinary layout. Why?

It is fixed since Ver 5.55 build 1918 by taking care of vertical layout of Text watermark.


Top


·  Some images are blurred when printing from Acrobat Reader 3.0? It's OK in Acrobat Reader 4.0. Why?

It's a bug in Acrobat Reader 3.0. Since Ver 5.53 build 1850, we add workaround for images blurred when printing from Reader 3.0. This workaround is available when PDF 1.2 compatible mode is checked ON.


Top


·  When PDF 1.2 font compatible is ON, some symbols shows wrong glyphs in Acrobat Reader4.x or 5.x. Why?

This abnomarl behaviour happens only on PDF 1.2 font mode is checked ON. It's fixed since Ver 5.53 build 1850 by taking care a special font descriptor flag.


Top


·  In some rare system configurations, AddPrinter will not success when installing eDocPrinter PDF Pro. How should I do?

Since Ver 5.55, we add an INF file when installing eDocPrinter PDF Pro. Users can then use Add Printer Wizard in printer control panel to add eDocPrinter by INF installation way.


Top


·  During installation, the installer seems no reponse after clicking OK to start the installation process. Why?

In some rare system configurations, restarting spooler takes a long time to wait. In such case, installer with restart spooler may wait for a long time. Since Ver 5.55 build 1918, we set the timeout for restarting spooler to 3000ms. And users can disable restarting the spooler by setting proper argument in command line. For example, under command prompt run with
C:\>edocpdfv5full -var:RestartSpooler=0

By this way, the restarting spooler will be disabled. The default installer behaviour will require restarting spooler to avoid unnecessary reboot during installation.

Users can verify this issue by running:

C:\>net stop spooler

C:\>net start spooler

Users can also input the command line in the Run... of Windows Start Menu.




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·  When doing overlay, the links in the template PDF will be lost in the generated PDF, Why?

This is fixed by copying all annotations of the Page objects into detination since Ver 6.00 Build 2569.


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·  Under some documents, some image segments are up-side down, why?

Under some special ROP for BITBLT the images, some images will be up-side down due to a bug in previous versions. This has been fixed since Ver 6.00 Build 2569.


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·  After enabling subset embedding, some embed font file size is not reduced, Why?

Since Ver 6.00 Build 2569,
we have improve font subset embedding to trim
unnecessary font data to minimize the embed font file size.


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·  What's the difference of [Merge by Overlay] and [Overlay with]?

These 2 funtions are similar and share with the same subrouinte. Just [Merge by Overlay] will replace the existing PDF with the new PDF with overlay. And since Ver 6.00, [Merge by Overlay] will treat the new created PDF as the template stationary. Users can override this by settings in options.


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·  Is layered PDF compatible with earlier versions of PDF readers?

Yes, just Readers does not support layer tag will omit all layer-effect in the PDF. It looks like just as one layer only. Users need Reader 6.0 to view the layers.


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·  When there is an @ in the http URL, it will be recognized as mailto:? Why?

This is fixed since Ver 6.00 Build 2569.


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·  When PDF is opened in WebBrowser, it display the PDF after waiting the download complete. Why?

Option Optimized for Fast Web View is supported since Ver 6.00 build 2569. Users can check on this option to create the PDF linearized. The PDF will be viewed ASAP when opening in Browser.


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·  When overlaying with PDF created from Photoshop, the result PDF sometimes cannot be opened. Why?

When Overlaying with PDF containing streams with length zero or negative, versions ealier than Ver 6.00 build 2588 may have wrong result. A sample of such PDF is created from PhotoShop. This is fixed since Ver 6.00 build 2588.




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·  Does eDocPrinter support converting internal links in Word into PDF?

Since Ver 6.02, eDocPrinter PDF Pro with accompanying Word-Addon macro will do enhanced conversion from Word documents directly. It supports cross-references, internal links, TOC and etc into PDF links. It also supports converting headings into PDF bookmarks directly.


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·  When doing subset embedding in Ver 6.00, some glyphs in text Watermark are missing. Why?

It's a side-effect in Ver 6.00 build 2588. It has been fixed since quick build 2620. We suggest users to download Ver 6.02 or later to avoid this issue.


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·  When we set [FlagProhibitHKCU] for [Security] in HKLM, users still have the chance to change the security settings in [Edit Document Info] in SaveAs dialog. Why?

Since ver 6.02, when [FlagProhibitHKCU] is True for [Security] in HKLM, changes of [Security] settings in [Edit Document Info] of Saveas prompt dialog will be no longer effective.

In addition to this, ver 6.02 also provides functions for hiding property pages. It shares the similar concept as [FlagProhibitHKCU]. Administrators just need to set [FlagProhibitShowPage] for hiding pages.
[About] cannot be hidden.


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·  Sometime, when print from IE for some special pages containing special chars, the "Saveas" dialog does not prompt? Why?

Since Ver 6.02, it fixes [SaveAs dialog no prompt] when auto generating filename containing special chars \/:*?<>\"|



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·  How to install Office-addin?

Please follows the installer option to enable office addins for all users. Administrators may control the registry of MS Office to enable or disable specific addin of some application.

Please refer to the installer guide for more explanation.


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·  Does eDocPrinter support multiple profiles?

Since ver 6.03, eDocPrinter PDF Pro supports multiple profiles for multiple printer instances. Users can easily add new printer instance from [Add New Printer] shortcut in the eDocPrinter PDF Pro Porgam menu.

Please refer to technical notes for details on how to enable or disable multiple profiles.


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·  Is there any way to control eDocPrinter without using special APIs or registry R/W?

Since ver 6.03, eDocPrinter PDF Pro supports detecting embedded text as commands for automation. Applications like ERP, Database report may utilize this feature to automate or override eDocPrinter PDF Pro settings by embedding proper format text in the report without using any API.

Please refer to the usage guide of embedded commands for details.




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·  Is there an option to control paper margin?

Since ver 6.03, eDocPrinter PDF Pro enable margin adjusting option in Page setup. Users can adjust the margin to emulate paper printable area.


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·  When using Euro sign in Type1 font, an encoding of EURO sign is missing in the PDF.

Fix a bug for EURO sign in embedding PS Type1 font. Both 0x80 and 0xa4 are EURO sign in WinAnsiEncoding since ver 6.03.



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·  Is there any way to remove the final PDF after emailing?

Since ver 6.03, a key-value "DestRemoveFinalPDF" is added for enabling deleting the destination PDF after all postactions and emailing.



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·  When changing the permission option of security directly in registry, the final PDF does not reflect the proper permission set, why?

In ver 6.02 or earlier, developers have to set the SecurityPermission directly to change the permission.

Since ver 6.03, we enable dynamically calculating permission value from registry permission options of Security entry. Developers can directly set True/False values of keys like E128_Copy, E128_Print without calculating the permission integer themselves.


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